Frequently Asked Questions

Questions about shipping and delivery.

Orders are processed within 1–3 business days. Most orders arrive within 7–15 business days depending on your location.

Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package every step of the way.

Currently, we primarily ship within the United States. International shipping availability may vary depending on the product and destination.

While most orders arrive on time, shipping carriers can occasionally experience delays. If your tracking hasn't updated for several days or you believe your package is lost, please contact us and we'll gladly help investigate.

Questions about placing and managing your order.

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible at support@paw-proven.com.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• 
  Your order number
  
• 
  A description of the issue
  
• 
  Clear photos of the product
  

We'll work quickly to make it right.

Contact us immediately at support@paw-proven.com. If your order hasn't shipped yet, we'll do our best to update the address before it leaves our warehouse.

RETURNS & REFUNDS

Yes. We accept returns on eligible items in accordance with our Return & Refund Policy. Please review our policy for complete details and eligibility requirements before requesting a return.

Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Questions about products

Yes. We carefully select products based on quality, functionality, durability, and value. While products may come from trusted manufacturing partners, we only offer items that meet our standards for pet owners.

Absolutely! We're always searching for innovative, high-quality pet products to bring to our customers. Check back often to see what's new.

At Paw Proven, we carefully select products that combine quality, value, and reliability. Our goal is to help pet owners shop with confidence by offering products we believe are practical, dependable, and worthy of your trust.

We accept major credit and debit cards, along with other payment methods available during checkout. The payment options displayed at checkout may vary depending on your location and device.

Yes. All payments are processed through secure, encrypted checkout systems designed to help protect your personal and payment information.

We're always happy to help.

Email: support@paw-proven.com

We typically respond within 24–48 business hours.