Terms of Service
Here's the finalized Terms of Service with everything filled in:
TERMS OF SERVICE
OVERVIEW
This website is operated by Paw Proven ("we," "us," "our"). By visiting this site or purchasing from us, you agree to be bound by these Terms of Service, along with any additional policies referenced here.
These Terms apply to everyone who uses the site — visitors, customers, and anyone submitting content to us.
Please read these Terms carefully. If you don't agree with any part of them, please don't use this website.
Any new features or tools we add to the store are also covered by these Terms.
SECTION 1 – USE OF THE SITE
By using this site, you confirm you're at least the age of majority in your state or province, or that you have permission from a parent/guardian if you're a minor.
You agree not to use this site for any unlawful purpose or in violation of any applicable laws. You also agree not to transmit viruses or malicious code of any kind.
Violating these Terms may result in immediate termination of your access.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
Payment information is encrypted during transmission.
You may not reproduce, copy, sell, or exploit any part of this Service without our written permission.
SECTION 3 – ACCURACY OF INFORMATION
We do our best to keep information on this site accurate, but we can't guarantee it's complete, current, or error-free. Any reliance on this site's content is at your own risk.
SECTION 4 – PRODUCTS & PRICING
Prices and availability may change without notice. We may modify or discontinue products at any time. We try to display product images and colors accurately, but can't guarantee your device renders them the same way.
SECTION 5 – ORDERS
We reserve the right to refuse or cancel any order. If we cancel or change your order, we'll try to notify you using the contact details you provided at checkout. You agree to provide accurate billing and shipping information.
SECTION 6 – RETURNS
Returns are handled per our Refund Policy — please review it before requesting a return.
SECTION 7 – THIRD-PARTY TOOLS
We may give you access to third-party tools we don't own or control. Use of these tools is at your own risk, and subject to the third party's own terms.
SECTION 8 – THIRD-PARTY LINKS
This site may link to third-party websites. We aren't responsible for their content, policies, or practices.
SECTION 9 – USER SUBMISSIONS
If you send us comments, feedback, or suggestions, you grant us the right to use, edit, publish, and share them, without compensation to you. You confirm your submissions won't violate anyone else's rights.
SECTION 10 – PERSONAL INFORMATION
Any personal information you provide is handled according to our Privacy Policy.
SECTION 11 – ERRORS & CORRECTIONS
Our site may occasionally contain typos or inaccuracies. We reserve the right to correct these and update information without notice.
SECTION 12 – PROHIBITED USES
You may not use this site to:
- Break any law or regulation
- Infringe on anyone's intellectual property
- Transmit malware or harmful code
- Collect others' personal data without consent
- Spam, phish, scrape, or interfere with site security
SECTION 13 – DISCLAIMER OF WARRANTIES
This site and its products are provided "as is" and "as available," with no guarantee of uninterrupted service, accuracy, or fitness for a particular purpose, to the extent permitted by law.
SECTION 14 – LIMITATION OF LIABILITY
Paw Proven is not liable for indirect, incidental, or consequential damages arising from your use of this site, to the fullest extent permitted by law.
SECTION 15 – INDEMNIFICATION
You agree to indemnify and hold Paw Proven, its owners, employees, and partners harmless from claims arising out of your breach of these Terms or violation of any law.
SECTION 16 – SEVERABILITY
If any part of these Terms is found unenforceable, the rest remain in full effect.
SECTION 17 – TERMINATION
These Terms remain in effect until terminated by you or us. We may suspend or end your access at any time for violating these Terms.
SECTION 18 – ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and any other posted policies, make up the entire agreement between you and Paw Proven.
SECTION 19 – GOVERNING LAW
These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.
SECTION 20 – CHANGES TO THESE TERMS
We may update these Terms at any time. Changes take effect immediately upon posting. Continuing to use the site means you accept the updated Terms.
SECTION 21 – CONTACT
Questions about these Terms can be sent to:
Paw Proven:
Email: support@paw-proven.com
Website: https://paw-proven.com
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🚚 Shipping
Questions about shipping and delivery.
How long does shipping take?
Orders are processed within 1–3 business days. Most orders arrive within 7–15 business days depending on your location.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package every step of the way.
Do you ship internationally?
Currently, we primarily ship within the United States. International shipping availability may vary depending on the product and destination.
What if my package is delayed?
While most orders arrive on time, shipping carriers can occasionally experience delays. If your tracking hasn't updated for several days or you believe your package is lost, please contact us and we'll gladly help investigate.
📦 Orders
Questions about placing and managing your order.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible at support@paw-proven.com.
My order arrived damaged.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the product
We'll work quickly to make it right.
I entered the wrong shipping address. What should I do?
Contact us immediately at support@paw-proven.com. If your order hasn't shipped yet, we'll do our best to update the address before it leaves our warehouse.
🔄 Returns & Refunds
RETURNS & REFUNDS
Can I return my order?
Yes. We accept returns on eligible items in accordance with our Return & Refund Policy. Please review our policy for complete details and eligibility requirements before requesting a return.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days, depending on your payment provider.
🐾 Products
Questions about products
Are your products tested?
Yes. We carefully select products based on quality, functionality, durability, and value. While products may come from trusted manufacturing partners, we only offer items that meet our standards for pet owners.
Will you be adding more products?
Absolutely! We're always searching for innovative, high-quality pet products to bring to our customers. Check back often to see what's new.
Why choose Paw Proven?
At Paw Proven, we carefully select products that combine quality, value, and reliability. Our goal is to help pet owners shop with confidence by offering products we believe are practical, dependable, and worthy of your trust.
💳 Payments
What payment methods do you accept?
We accept major credit and debit cards, along with other payment methods available during checkout. The payment options displayed at checkout may vary depending on your location and device.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems designed to help protect your personal and payment information.
💬 Contact Us
How can I contact Paw Proven?
We're always happy to help.
Email: support@paw-proven.com
We typically respond within 24–48 business hours.
Still need help?
We're committed to providing excellent customer service. If you can't find the answer you're looking for, email us at support@paw-proven.com and we'll be happy to assist you.