Privacy Policy
PRIVACY POLICY
Last Updated: August 2, 2026
This Privacy Policy explains how Paw Proven ("we," "us," or "our") collects, uses, stores, and shares your personal information when you visit, use, or make a purchase from our website.
CONTACT
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@paw-proven.com
Website: https://paw-proven.com
INFORMATION WE COLLECT
Device Information
What We Collect
- Browser version
- IP address
- Time zone
- Cookie data
- Pages viewed
- Search terms
- Site interactions
Why We Collect It
- To load our website properly
- To improve website performance
- To understand how visitors use our website
How We Collect It
Automatically through cookies, log files, web beacons, tags, and pixels.
Who We Share It With
Shopify, which powers our online store.
Order Information
What We Collect
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
Why We Collect It
- Process payments
- Fulfill and ship orders
- Send order confirmations
- Prevent fraud
- Provide customer support
- Send promotional emails if you've chosen to receive them
How We Collect It
Collected directly from you during checkout.
Who We Share It With
Shopify, payment processors, and shipping providers.
Customer Support Information
What We Collect
Any information you provide when contacting our support team.
Why We Collect It
To answer your questions and provide customer support.
HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders
- Process payments securely
- Provide customer support
- Prevent fraudulent activity
- Improve our website and customer experience
- Send promotional emails if you've opted in
SHARING YOUR INFORMATION
We share your information only with trusted service providers who help us operate our business, including:
- Shopify — powers our online store
- Payment processors — securely process transactions
- Shipping providers — deliver your orders
We may also disclose your information if required by law or to protect our legal rights.
We do not sell your personal information to third parties.
BEHAVIORAL ADVERTISING
We may use services such as Google Analytics, Shopify Analytics, Shopify Audiences, Facebook Advertising, and similar marketing tools to better understand how visitors use our website and to provide relevant advertisements.
You can manage or opt out of personalized advertising through the following services:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://adssettings.google.com/
- Microsoft Advertising (Bing): https://about.ads.microsoft.com/
- Digital Advertising Alliance: https://optout.aboutads.info/
COOKIES
We use cookies to:
- Remember your shopping cart
- Keep you logged in
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
By continuing to use our website, you consent to our use of cookies as described in this Privacy Policy unless you disable cookies through your browser settings.
Most web browsers allow you to control or disable cookies. Please note that disabling cookies may affect certain features of our website.
DO NOT TRACK
Because there is currently no consistent industry standard for responding to "Do Not Track" browser signals, our website does not respond to those signals.
MINORS
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can remove it.
YOUR PRIVACY RIGHTS
For Residents of the European Economic Area (GDPR)
If you are located in the European Economic Area (EEA), you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Request a copy of your data
- Restrict or object to certain processing activities
To exercise these rights, please contact us at support@paw-proven.com.
For California Residents (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Request correction of inaccurate information
- Request a copy of your personal information
To exercise these rights, please contact us at support@paw-proven.com.
COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so we can work to resolve the issue.
If you are not satisfied with our response and applicable law provides you with additional rights, you may have the right to contact your local data protection authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any updates become effective immediately upon being posted to this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.
CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Paw Proven
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🚚 Shipping
Questions about shipping and delivery.
How long does shipping take?
Orders are processed within 1–3 business days. Most orders arrive within 7–15 business days depending on your location.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use it to follow your package every step of the way.
Do you ship internationally?
Currently, we primarily ship within the United States. International shipping availability may vary depending on the product and destination.
What if my package is delayed?
While most orders arrive on time, shipping carriers can occasionally experience delays. If your tracking hasn't updated for several days or you believe your package is lost, please contact us and we'll gladly help investigate.
📦 Orders
Questions about placing and managing your order.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible at support@paw-proven.com.
My order arrived damaged.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
Your order number
A description of the issue
Clear photos of the product
We'll work quickly to make it right.
I entered the wrong shipping address. What should I do?
Contact us immediately at support@paw-proven.com. If your order hasn't shipped yet, we'll do our best to update the address before it leaves our warehouse.
🔄 Returns & Refunds
RETURNS & REFUNDS
Can I return my order?
Yes. We accept returns on eligible items in accordance with our Return & Refund Policy. Please review our policy for complete details and eligibility requirements before requesting a return.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days, depending on your payment provider.
🐾 Products
Questions about products
Are your products tested?
Yes. We carefully select products based on quality, functionality, durability, and value. While products may come from trusted manufacturing partners, we only offer items that meet our standards for pet owners.
Will you be adding more products?
Absolutely! We're always searching for innovative, high-quality pet products to bring to our customers. Check back often to see what's new.
Why choose Paw Proven?
At Paw Proven, we carefully select products that combine quality, value, and reliability. Our goal is to help pet owners shop with confidence by offering products we believe are practical, dependable, and worthy of your trust.
💳 Payments
What payment methods do you accept?
We accept major credit and debit cards, along with other payment methods available during checkout. The payment options displayed at checkout may vary depending on your location and device.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted checkout systems designed to help protect your personal and payment information.
💬 Contact Us
How can I contact Paw Proven?
We're always happy to help.
Email: support@paw-proven.com
We typically respond within 24–48 business hours.
Still need help?
We're committed to providing excellent customer service. If you can't find the answer you're looking for, email us at support@paw-proven.com and we'll be happy to assist you.